2★ risk
Hair Salon
“The colour is much darker than I asked for.”
Rescue: manager callback + complimentary correction appointment.
Interfere. Rescue. Recover.
Stop a bad experience from becoming a bad reputation.
TopRated detects unhappy customers early, triggers an Interference & Rescue workflow, helps your team make things right, and tracks whether the customer was genuinely recovered.
$10 / month
$5 per Interference & Rescue
Built for salons, pest control, roofing, pool service, automotive, hospitality, clinics, trades and multi-location businesses.
Hi Sarah — thanks for visiting Bella Hair today. How was your experience?
★★★★★
★★★★
★★
The colour is much darker than I asked for.
We’re sorry we didn’t get this right. Would you like the salon manager to contact you and fix it?
Yes pleaseNot now
Yes please.
Hi Sarah — we understand Bella Hair corrected the issue today.
Did they make things right?
Yes, completelyPartlyNo
Yes, completely.
We’re glad they resolved it. If you’d like, you can share your experience honestly.
Recovered customer
Original feedback: 2/5
Recovery outcome: resolved
Original feedback: 2/5
Recovery outcome: resolved
Interference & Rescue
● ACTIVE
Hair colour complaint
Recommended: manager callback + complimentary correction
2★ risk
One recovery engine. Many service businesses.
Hair & Beauty
Pest Control
Roofing
Pool Service
Auto Repair
Hospitality
Clinics
Watch the rescue workflow
Every completed service creates a reputation recovery window.
TopRated listens immediately after the customer interaction, spots dissatisfaction, launches the rescue, and measures whether the business genuinely recovered the relationship.
1
Service completed
TopRated receives the customer and service event from the business system.
Bella HairHair colour appointment
Completed 3:15 PM
Completed 3:15 PM
2
Ask immediately
The customer gets a simple WhatsApp or SMS feedback request.
“How was everything?”
3
Detect dissatisfaction
Low scores and negative sentiment create an Interference & Rescue case.
2/5 detected“Colour much darker than expected.”
4
Trigger the rescue
Manager alerted. Recommended action appears. Customer gets a recovery message.
Action recommendedManager callback + complimentary correction
5
Measure recovery
TopRated follows up to see whether the problem was actually fixed.
RecoveredOriginal: 2★
Outcome: Resolved
Outcome: Resolved
Built around real service problems
Different industry. Same rescue engine.
The business changes. The moment of risk is the same: a disappointed customer who can still be won back.
High churn risk
Pest Control
“I’m still seeing ants two days after treatment.”
Rescue: priority callback + free return visit within 48 hours.
High-value case
Roof Repair
“There’s still leaking around the flashing and nobody called me back.”
Rescue: immediate project-manager escalation + inspection.
Fits into the systems businesses already use
Connect the service event. TopRated handles the rescue.
A booking system, CRM, POS, field-service platform or simple webhook tells TopRated the service is complete. TopRated takes over the customer feedback and recovery workflow.
1
CRM / POS / Booking
Service completed
→
2
TopRated
Detect & score
→
3
SMS / WhatsApp
Customer rescue
→
4
Dashboard
Resolve & measure
The TopRated platform
Not review management. Customer recovery infrastructure.
TopRated is designed around the moment before dissatisfaction becomes churn, a refund, a complaint, or a damaging public experience.
Sentiment Detection
Identify low scores, angry language, repeat complaints, and high-risk customer situations.
Rescue Workflows
Trigger SMS, WhatsApp, email, manager alerts, callbacks, vouchers, refunds or escalation paths.
Recovery Inbox
See every at-risk customer, what happened, who owns the case, and whether it was resolved.
Rating Protection
Track the relationship between customer recovery, review velocity, sentiment and rating health.
Revenue Protected
Estimate the customer value saved so recovery becomes a measurable commercial outcome.
Multi-Location Intelligence
Compare locations, teams, issue types, response speed and recovery performance.
Simple pricing
$10 a month. $5 when TopRated launches a rescue.
Keep TopRated connected for a low monthly fee, then pay only when the system creates a real Interference & Rescue case.
BASE SUBSCRIPTION
TopRated Platform
$10 / month
Your reputation recovery command center.
Keep TopRated listening, detecting and ready to act.
- ✓Customer feedback capture
- ✓AI dissatisfaction detection
- ✓Recovery inbox
- ✓Rating and sentiment dashboard
- ✓Integration-ready workflows
Usage
$5 / rescue
Interference & Rescue
Charged once when TopRated launches a legitimate recovery case.
- ★At-risk customer detected
- ★Rescue workflow launched
- ★Manager/team escalation
- ★Customer follow-up
- ★Recovery result tracked
Example: 10 rescues in a month = $10 subscription + $50 usage = $60 total.
One rescue case = one $5 usage charge.
Recover the customer before you lose the reputation.
Your Google rating needs a recovery system.
Start TopRated for $10 per month and put a structured rescue process between a bad experience and a lost customer.